Effective Date: September 1, 2025

Welcome to Iloilo Web Hosting. By using our hosting and reseller services, you agree to the following Terms of Service. Please read carefully before signing up or using our services.

1. Acceptance of Terms

By creating an account, purchasing, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other policies posted on our website.

2. Services Provided

Iloilo Web Hosting provides web hosting, reseller hosting, and related services. We reserve the right to modify, suspend, or discontinue services at any time, with or without notice, in cases of maintenance, upgrades, or misuse.

3. Account Responsibility

• You are responsible for maintaining the confidentiality of your login credentials.

   

• You agree to provide accurate and complete account information.

   

• Any activity under your account is your responsibility.

   

4. Acceptable Use Policy (AUP)

You agree not to use our services for:

• Hosting or distributing illegal, harmful, or copyrighted content without authorization.

   

• Sending spam, phishing, or other unauthorized communications.

   

• Hosting malware, viruses, or engaging in hacking activities.

   

• Activities that violate applicable laws or regulations.

   

We reserve the right to suspend or terminate accounts that violate this policy.

5. Reseller Hosting Responsibilities

• As a reseller, you are responsible for managing your clients, their content, and their compliance with our policies.

   

• You must provide your clients with clear terms of service and support.

   

• Iloilo Web Hosting will provide server infrastructure and technical backend support, but you are the first point of contact for your clients.

   

6. Payments and Billing

• All payments must be made on time as per the billing cycle.

   

• Failure to pay may result in account suspension or termination.

   

• Fees are non-refundable unless otherwise stated in our Refund Policy.

   

• All cancellations are subject to a 30% cancellation fee, which will be deducted from any refundable amount.

   

7. Service Availability

We strive to provide reliable uptime and performance. However, we do not guarantee uninterrupted service and shall not be held liable for downtime, server outages, or loss of data beyond our control.

8. Data Backup & Security

• While we may perform regular backups, customers are responsible for maintaining their own backups.

   

• We are not liable for data loss due to customer error, misuse, or third-party attacks.

   

9. Limitation of Liability

Iloilo Web Hosting shall not be held liable for:

• Loss of profits, revenue, or data

   

• Service interruptions, delays, or security breaches

   

• Actions of third-party providers or resellers

   

Our liability is limited to the amount paid for the current billing period.

10. Termination of Services

We may suspend or terminate accounts for violations of these terms, non-payment, or activities harmful to our network. Customers may cancel services at any time by contacting us, subject to the 30% cancellation fee.

11. Changes to Terms

We may update these Terms of Service at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

Iloilo Web Hosting
📍 Iloilo City, Philippines
📧 info@iloilowebhosting.com
📞 09453980516