Effective Date: September 1, 2025

At Iloilo Web Hosting, we value our customers and aim to provide reliable hosting services. This Refund Policy outlines the terms under which refunds may be granted. By purchasing our services, you agree to this policy.

1. 30-Day Money-Back Guarantee

• New hosting accounts are eligible for a 30-day money-back guarantee from the date of purchase.

   

• Refunds apply only to hosting services.

   

• Domain name registrations, SSL certificates, and other third-party services are non-refundable.

   

• All approved refunds are subject to a 30% cancellation fee to cover administrative and processing costs.

   

2. Non-Refundable Items

The following are not eligible for refunds:

• Domain registration or renewal fees

   

• SSL certificates

   

• Setup fees (if applicable)

   

• Services purchased from third-party providers

   

• Accounts terminated due to violation of our Terms of Service or Acceptable Use Policy

   

3. Renewal Payments

• Renewal payments are non-refundable once processed.

   

• Customers are responsible for canceling services before the next billing cycle if they do not wish to continue.

   

4. Service Cancellations

• To request a refund, customers must submit a cancellation request through their account or via our official support channels.

   

• Refunds will be issued to the original payment method within [5–10 business days] after approval.

   

• A 30% cancellation fee will be deducted from the refundable amount.

   

5. Special Promotions & Discounts

• Refunds for accounts purchased under promotions, discounts, or bundled packages may be limited or excluded, depending on the offer.

   

6. Disputes & Chargebacks

• Customers are encouraged to contact us directly for billing concerns.

   

• Initiating a chargeback without contacting support may result in immediate account suspension or termination.

   

7. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the updated effective date.

8. Contact Us

For refund requests or billing questions, please contact us:

Iloilo Web Hosting
📍 Iloilo City, Philippines
📧 info@iloilowebhosting.com
📞 09453980516